Product Overview

OP for Business Contracts™

OP for Business Contracts (OP) enables account managers and pricing/revenue managers to optimize all phases of contract life cycle: from customer acquisition to business extensions, re-rating, price increases and contract renewal. It provides a rich set of features organized in three PRM modules. These modules can be integrated with an external CRM system or extended with OP-CRM.

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Key features

Thanks to OP, enterprises can :

  • Set the right rate plan for every type of deal
  • Estimate their forward profitability
  • Benchmark with competitors’ prices
  • Get internal validations and approval
  • Monitor actual contract activity versus customer commitment
  • Adjust rate plan to reflect actual deal profile
  • Manage the right staff incentives including price and margin targets
  • Report performance by sales team and account manager

Technology

OP has a full web (J2EE) architecture and a central database with current support of Oracle, SqlServer, mySql and PostgreSql.

This architecture enables scalability in terms of number of users and data volumes and instant visibility/control over deal pricing at the business unit/country level, the division/region level and at the global level.

The Forward Profitability Calculator (FPC) is the core component of the system with a pending patent.

Integration

OP integrates with the enterprise information system through different scenarios depending on the implemented modules. Typically, OP imports on a daily basis customers and their hierarchies from the CRM and BS (billing system). Advanced integration options also permit to

  • Access the billed order lines in the enterprise data warehouse
  • Synchronize billing accounts data with the BS
  • Synchronize contracts and rates with the BS
  • Import cost data from an external costing engine
  • Integrate with a third party CRM